November 1st, 2018 by admin

Did you know that you with REC.VC can chose between 18 predefined recording layouts for when you record a videoconference meeting? The layouts are different ways to mix the video and the content presented in the meeting.

You may watch the demo below (posted on LinkedIn) or experience the REC.VC native playback experience of the same video clip.

Posted in How to, Recording Tagged with: , ,

February 1st, 2018 by admin

Today we updated REC.VC with a new security feature enabling you to set the Link Lifetime when sharing your recorded videos with third-parties.

The new feature gives you the following Link Lifetime options when creating links:

  • 24 hours
  • 1 week
  • 1 month
  • Forever
  • Custom (select expiry date)

You can with the new sharing feature create unlimited numbers of playback links for a video with unique Link Lifetime (e.g. for different audiences).

When creating a new playback link you can easily copy & paste it from the user interface, or share it by email (triggering an email from REC.VC).

Any playback link that you have shared prior to February 1st, 2018, will continue to work for at least two months. We recommend however that you by April 1st 2018 generate and share new links for any of your old recordings that you want external parties to have access to. We do not guarantee that old playback links will work after April 1st 2018.

Posted in New features, Security Tagged with: , , ,

September 1st, 2017 by admin

funnel-diagramLead generation is, of course, important for any business with growth aspiration. Your video conference business may be using a number of techniques to attract and nurture leads including content marketing, email marketing, search marketing, social marketing, and more.

One key challenge is to increase the lead to prospect ratio. In other words, you want to get more of the people that have at some point in the past shown an interest in your company in one way or another, to actually evaluate and potentially buy your products and services.

As a video conference business, you probably have multiple mechanisms in place to convert leads to prospects, including quote forms and trial of your virtual meeting room (VMR) service and endpoint registration and calling service.

The REC.VC White Label Edition for video conferencing resellers and service providers not only complements your existing portfolio of video conferencing products and services, it also adds to your existing lead to prospect conversion activities as it includes complete free trial functionality.

The white label edition includes the following:

  • 1 white label site and domain (see yourbrand.rec.vc for details)
  • Unlimited number of 14-day free trial accounts
  • REC.VC Base Group 10 and Live Streaming 100 Subscriptions for your internal/demo use
  • 100% hosted by REC.VC (customers select between US, EU or hosting in Norway)

The trial process work as follows:

  • Person registers via your REC.VC white label site
  • Person receives an activation link by email which automatically creates the trial account
  • You’ll receive email notification for each sign-up and can follow their trial activities via the admin interface.
  • Person’s trial account is automatically disabled after 14 days. The person will still be able to access his/her account to share and download recordings, but will not be able to start any new recording or streaming sessions.

To learn more about how your video conference business can leverage the REC.VC White Label Edition, please contact sales@rec.vc. You can also sign-up for your own trial account via my.rec.vc.

Posted in Channel, white label Tagged with: , , , , ,

June 28th, 2017 by admin

We believe organizations can increase the value its collective wisdom by recording and sharing meetings, workshops and training with the rest of the organization.

The REC.VC Enterprise Edition enables organizations to empower any employee to record & share, and optionally live stream, directly from their desktops, video conference endpoints or virtual meeting rooms. SIP, H.323, Skype for Business, and Chrome, are all supported.

The Enterprise Edition includes the following features:

SSO is based on REC.VC’ support for SAML 2.0 which enables integration with any SAML 2.0 supported authentication source.

Please feel free to contact sales@rec.vc with any questions.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in Live Streaming, New features, Record meeting, Recording Tagged with: , , , ,

May 4th, 2017 by admin

Following a successful beta testing period, we have today released the new meta data features as part of the REC.VC user interface. The new features makes it easy for users to organize and quickly find previously recorded videos.

The new meta data features include:

  • Add/edit Title
  • Add/edit Tags
  • Add/edit Participants
  • Add/edit Description

All meta data fields are also available via the REC.VC API, enabling service providers and end-customers to automatically populate fields with data from their existing platforms. This includes automatically Meeting Title and Participant list from the VMR or scheduling platform to the recording in question.

New search/viewing features include:

  • Search/filter on any of the above meta data
  • Search based on Start Date and End Data
  • Sort by Date or (file) Size

The beta release took place today during the REC.VC maintenance window (Thursdays, 6.00 – 8.00 AM GMT+1) and included all REC.VC sites (my.rec.vc and any white label site). The release did not cause any downtime or impact any ongoing recording & streaming sessions.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in New features Tagged with: ,

April 28th, 2017 by admin

We are often asked if REC.VC can be used to record and/or stream Cisco WebEx meetings. The short answer is yes, and the somewhat longer answer is that it is very easy to do. Here is how:

Start recording the WebEx meeting via the REC.VC interface

Enter the SIP URI of your Cisco WebEx room (typical URI structure is <alias>@<company>.webex.com) and the PIN code (if your room is PIN code protected), and click on the red record button.

Enter SIP URI of your Cisco WebEx room

REC.VC will then call to and join your Cisco WebEx room as a passive participant and start recording.

New to REC.VC? Sign up for a 14 day free trial today!

Start streaming & recording the WebEx meeting via the REC.VC interface

In the REC.VC interface, switch Mode to Stream & Record and select the appropriate Stream. Then enter the SIP URI of your Cisco WebEx room (typical URI structure is <alias>@<company>.webex.com) and the PIN code (if your room is PIN code protected), and click on the red Stream button.

Stream a Cisco WebEx meetingREC.VC will then call to and join your Cisco WebEx room as a passive participant and start streaming and recording.

Stop recording (and streaming)

Top stop recording (and streaming), all you have to do is to disconnect the video call between REC.VC and Cisco WebEx, either by using the stop button in the REC.VC interface, or by disconnecting REC.VC via the Cisco WebEx participant list.

Cisco WebEx Recording & Streaming Layout when using REC.VC

When content is not shared, REC.VC will record (and stream) using Cisco WebEx’ regular participant layout:

Cisco WebEx recorded layout when content is not sharedWhen content is shared, the recorded (and streamed) layout will be based on how your REC.VC account is configured (by your REC.VC admin or by support@rec.vc). Two options are available:

Layout option 1: Standard Cisco WebEx layout

REC.VC will in this case receive one mixed stream from your Cisco WebEx room:

Cisco WebEX recording without BFCPLayout option 2: REC.VC mixed layout

REC.VC will in this case receive two streams from your Cisco WebEx room (based on BFCP) and mix the two streams as follow:

  • Content 100% of screen
  • People in top right hand corner (PIP)

Cisco WebEx recording and streaming with BFCP

New to REC.VC? Sign up for a 14 day free trial today!

 

Posted in Live Streaming, Recording, Third party Tagged with: , , , ,

April 20th, 2017 by admin

Yesterday we showcased a new Cisco Spark + REC.VC workflow demo at a Cisco Spark launch event at MESH in Oslo, Norway. As you may not have had a chance to attend the event, we thought it would be good to give you a quick recap here.

Scenario

  • Visual Insurance, a leading fictitious insurance provider, has video enabled their call center with Cisco Spark.
  • Customers of Visual Insurance can via a web portal video call and speak to an agent.
  • Visual Insurance leverages REC.VC to record video calls between customers and agents for quality assurance and training purposes.

Workflow

  1. Customer enters web portal and places a video call to agent
  2. Agent answers the video call from customer
  3. REC.VC automatically starts recording the video call
  4. Upon completion of the video call, the recording is made available in Cisco Spark for agent and/or manager to share, review and learn.

Screenshots

Customer enters web portal

The video call is established between customer and agent

The agent’s Cisco Spark video interface

The agent’s Cisco Spark space interface

Reasons for recording the customer care experience

Call centers may have one or more reasons to record the video call between customers and agents, including:

  • Quality assurance: Review and improve agents’ performance over time
  • Training: Share the best customer care experiences with all agents
  • Escalation: Enable 2nd and 3rd line support to watch what happened at 1st line to reduce resolution time
  • Compliance: Certain industries including Financial Services are required to record certain types of interaction with customers.
  • Documentation: Document what happened at the various stages in the customer lifecycle.

How can you leverage REC.VC for your customers and their Cisco Spark use case(s)?

REC.VC is a leading cloud service for recording (and streaming) of video calls. The service is available via a number of white label resellers, service providers and service integrators. You may also sign up for a free trial at my.rec.vc

The workflow demo is built on the APIs of Cisco Spark and REC.VC.

We regularly work with and advice resellers, service providers and service integrators on how to best leverage the power of the REC.VC cloud service and its APIs. Please feel free to contact me at kjell@mns.vc to schedule a video call.

Posted in How to, Record meeting Tagged with: , , , , ,

Video conference recording & streaming in Canada
March 23rd, 2017 by admin

We are thrilled to share with you that we will establish a REC.VC Site in Toronto to serve Canadian enterprises and organizations with the number one cloud service for recording & streaming of video meetings.

The REC.VC Site in Toronto will be fully operational by June 2017.

REC.VC Sites are today available in Ashburn (USA), Frankfurt (Germany) and Oslo (Norway), enabling customers to select the location that best fits their regulatory and compliance requirements. Customers also have the option to leverage multiple REC.VC Sites, which can be ideal for global organizations.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in Uncategorized Tagged with: , , , ,

March 16th, 2017 by admin

Increase the value of your collaboration

If you’ve deployed a video collaboration (VC) platform within your company or are considering doing so you know that it is a major investment. There is of course the monetary aspect of the investment but other items that need to be considered include the time required by support staff to plan and deploy the solution, training your users, and the ongoing support and maintenance of the platform. All in all you are looking at a lot of time, effort, and money spent in launching a collaboration service for your company, so wouldn’t you want to get as much out of it as possible?

One aspect of VC that can sometimes be overlooked is the ability to record and stream over video. No matter what kind of video deployment you have, from fully loaded conference rooms with dedicated hardware endpoints to end users equipped with cost efficient webcams; all of these items are already recording and streaming ready.

You have enabled your organization with VC because you believe in the value that collaborative sessions create for your organization. By recording (and optionally streaming) the same sessions, you further increase the value of your collaborative teams by making the collective wisdom available to the rest of your organization.

Videoconference recording & streaming is available in the cloud, making it very easy and cost effective to implement and consume across your organization.

Use Cases

The benefits of adding this additional functionality are vast, especially when you factor in the ease of deployment and simplicity of use that a cloud solution brings. One of the oldest and most widely known uses for VC recording is capturing a meeting so it can be reviewed later or for its content to be documented and readily available. We believe that this use case will continue to be in high-demand, and probably even grow, with availability of VC equipment in meeting rooms and the ease of use of cloud services. With the evolution of the connected workplace and remote teams, we see a number of new recording and streaming use cases. Some of these include:

Recording a personal update from any device:

  • Spontaneous video congratulating your team or company on a job well done.
  • Update your dispersed team on a project item or milestone.
  • Personal thank you to a colleague for their assistance.
  • Mental notes for your self or to share with team members

Recording for recruitment processes:

  • Ask candidates to record a short personal introduction to go along their job application and resume
  • Record the interviews and share with relevant stakeholders internally, or simply go back to the recording when reviewing and comparing the candidates after each interview round.

Other use cases:

  • Remote recordings or streams via a mobile device in the field.
  • Recording fun skits, songs, or jokes for your next company party or simply just to make things more fun.

These items mostly touch on recording, while streaming has a multitude of use cases on its own. Company all hands meetings are a clear focus here. With businesses wanting to provide their employees updates on company performance and changes the best method is streaming. Gone are the days of trying to get the entire company onto a call, trying to overcome numerous connection and audio issues, and the expense of such an event. Streaming is the clear winner here for ease of use (for the broadcaster and the viewer), cost, and support required for broadcasting an event. Other use cases for streaming include investor calls, webcasts/webinar replacements, live instructional training, internal executive announcements, and more.

Equipment

The above use cases are important because in years past they required so many elements to make a reality. Let’s make a short list for what it used to take for a quality recording to happen:

  • High quality video camera
  • Proper mic system to capture good audio
  • A technician to help setup and run this gear and help with recording

Taking a look at this list, if you have a VC deployment, all your rooms with a video unit and all your users have already have these items. For rooms with video hardware, your nice camera is covered along with your mics. VC hardware has advanced in leaps and bounds over the last few years and even if your video unit is a few years old, it is likely you have a high quality camera with a good mic system connected to it. With a cloud recording solution everything is already in place in terms of gear, all that’s needed now is to dial an address and you are recording, and it doesn’t require a videographer or IT personnel to do so.

Taking it a step further, any video enabled user has the same capability. Computer based webcams are inexpensive while providing high quality video and decent audio along with wired or bluetooth mics that can enhance audio even more. It is likely that most users already have both of these items, making them not only able to record or broadcast, but do the same from almost anywhere since this equipment can be mobile.

Streaming Solved

The above primarily discusses recording, but the same benefits are also true to streaming equipment. In the past, to stream live video it would require servers dispersed across your organization to transcode and serve media to viewers. The bigger the organization, the more hardware required for a good experience. There were network implications that needed to be considered to have hundreds or thousands of viewers of a broadcast as well as additional considerations for anyone who might want to watch from outside of the internal company network. The cost to run and maintain such a deployment could be a daunting task requiring the time of many IT professionals.

With cloud streaming all of these worries are out the window. A VC deployment in place with a cloud streaming solution alongside, beginning a stream is a simple as dialing an address and sending out a link. IT doesn’t need to worry about anything but making sure you can call from your VC room or software client. No more servers to maintain, bandwidth or QoS considerations to worry about, or concerns about media reaching remote locations. This is all taken care of by the provider. Again, all the equipment you need to worry about is most likely what is already in place and well supported.

Now What?

If your business has a VC deployment or is planning to launch one, you already have most of the hard parts of a recording and streaming solution in place. The final piece is a very affordable and easy-to-use cloud service that can be enabled and deployed in a very short time. This can breathe new life into gear that might not be getting much usage or bring added benefits to an already well used deployment. The only next steps you might want to think about are giving proper info on how to use the service. Since dialing an address is simple not a whole lot has to be done there but giving insight on how users can manage and send out their recordings is definitely important. Lastly it is always a great idea to provide some general tips when it comes to recording and streaming.

  • Lighting and decent background – If you’re in a conference room, odds are your lighting is already good. However it is a good idea to make sure people know that there shouldn’t be a bright source of light behind them. This will wash out the video. Having a nice background really helps make a video recording or broadcast shine.
  • Try to avoid reading from a script – If you’re recording a video message to send out, reading from a script is usually a no-no. It can make speech seem robotic and disconnected. If anything have major points listed on a sticky note for inspiration. Try to speak naturally like you were actually talking with someone in front of you.
  • Look into the camera – This one is often overlooked. It is very hard to do but if you look into the camera when recording or streaming it makes it seem as you are looking directly at your audience. A small detail that will make a bigger impact in your recordings.
  • Show things! – This is something that can make things a little more fun. Since you are on video you have the ability to make things interesting by showing things to your audience. This could be a souvenir that you got on a vacation or simply something you enjoy that might spark a connection to bring your audience closer. Through video you can make things more interesting in a number of ways so think about how you can make your calls, recordings, and broadcasts more interesting.

Happy recording and streaming to you!

Posted in How to, Live Streaming, Record meeting, Recording Tagged with: , , ,

January 31st, 2017 by admin

Enterprises and organisations within EU can with the new REC.VC Site in Frankfurt, Germany, rest assure that all their REC.VC recorded meetings are securely processed, stored and backed up within EU.

“The EU General Data Protection Regulation is probably one of the hottest potatoes for European CIOs these days,” said Kjell Oksendal, CMO and SVP Global Alliances, MNS. “As a global cloud provider we designed the cloud service so that each REC.VC Site is autonomous and fully redundant with respect to failover and backup. When EU customers select to use the REC.VC Site in Frankfurt, we guarantee that their video recordings never will be processed, stored and backed up outside the Frankfurt Site by MNS.” More: Press release

How to select site as recorder/storage location

REC.VC Site can be selected in one of the following ways:

  • New users registering for an account via my.rec.vc or any white label site can select Location when signing up (for trial or regular account).
  • Admin users with resellers or end-customers can select Location when creating new Recorder inside the REC.VC admin interface.
  • API users can set Recorder location (ash/fra/osl) when creating a new Recorder.

REC.VC Sites are today available in Ashburn (USA), Frankfurt (Germany) and Oslo (Norway), enabling customers to select the location that best fits their regulatory and compliance requirements. Customers also have the option to leverage multiple REC.VC Sites, which can be ideal for global organisations.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in New features, Press release, Record meeting, Recording Tagged with: ,