September 9th, 2019 by admin

We have just released the REC.VC Recorder Bot for Cisco Webex Teams making it even easier to record & share video meetings within any Space in Webex Teams.

The Recorder Bot can be added to any Space in Webex Teams and users can easily record video meetings and automatically get recording playback links posted back to and shared with all members of the Teams Space.

To use the Recorder Bot, you need an active REC.VC account and an active Webex Teams account with the same email address used in both applications.

Here is how to get started in Webex Teams:

  • Add the Recorder Bot (rec@webex.bot) to any Space as a member
  • Enter @Recorder help for instructions/menu on how to use the Recorder Bot
  • Any user with a REC.VC account (with matching email address) can use @Recorder to Start, Pause, Resume, and Stop recording sessions.
  • The playback link is posted to all Space members when starting the recording.

New to REC.VC? Sign up for a free 14-day trial today!

The Recorder Bot is also listed on the Cisco Webex App Hub.

Posted in How to, New features, Recording Tagged with: , ,

April 3rd, 2019 by admin

We invite existing resellers and customers to test the soon to be released REC.VC RTMP Recording feature enabling capture from any RTMP source including:

  • Pexip (as an alternative to SIP)
  • Video/audio mixers
  • IP cameras

REC.VC RTMP recording will capture any quality received, so if you send 720p, 1080p or 4K, it will be recorded and stored in the original quality.

To test the REC.VC RTMP Recording feature in Private Beta, please email support@rec.vc with your recorder SIP URI to receive information on how to use the RTMP recording feature.

New to REC.VC? Sign up for a free trial and we’ll notify you when we move to public beta.

We appreciate your help in testing this new feature!

Posted in New features, Recording Tagged with: , ,

November 1st, 2018 by admin

Did you know that you with REC.VC can chose between 18 predefined recording layouts for when you record a videoconference meeting? The layouts are different ways to mix the video and the content presented in the meeting.

You may watch the demo below (posted on LinkedIn) or experience the REC.VC native playback experience of the same video clip.

Posted in How to, Recording Tagged with: , ,

February 1st, 2018 by admin

Today we updated REC.VC with a new security feature enabling you to set the Link Lifetime when sharing your recorded videos with third-parties.

The new feature gives you the following Link Lifetime options when creating links:

  • 24 hours
  • 1 week
  • 1 month
  • Forever
  • Custom (select expiry date)

You can with the new sharing feature create unlimited numbers of playback links for a video with unique Link Lifetime (e.g. for different audiences).

When creating a new playback link you can easily copy & paste it from the user interface, or share it by email (triggering an email from REC.VC).

Any playback link that you have shared prior to February 1st, 2018, will continue to work for at least two months. We recommend however that you by April 1st 2018 generate and share new links for any of your old recordings that you want external parties to have access to. We do not guarantee that old playback links will work after April 1st 2018.

Posted in New features, Security Tagged with: , , ,

September 1st, 2017 by admin

funnel-diagramLead generation is, of course, important for any business with growth aspiration. Your video conference business may be using a number of techniques to attract and nurture leads including content marketing, email marketing, search marketing, social marketing, and more.

One key challenge is to increase the lead to prospect ratio. In other words, you want to get more of the people that have at some point in the past shown an interest in your company in one way or another, to actually evaluate and potentially buy your products and services.

As a video conference business, you probably have multiple mechanisms in place to convert leads to prospects, including quote forms and trial of your virtual meeting room (VMR) service and endpoint registration and calling service.

The REC.VC White Label Edition for video conferencing resellers and service providers not only complements your existing portfolio of video conferencing products and services, it also adds to your existing lead to prospect conversion activities as it includes complete free trial functionality.

The white label edition includes the following:

  • 1 white label site and domain (see yourbrand.rec.vc for details)
  • Unlimited number of 14-day free trial accounts
  • REC.VC Base Group 10 and Live Streaming 100 Subscriptions for your internal/demo use
  • 100% hosted by REC.VC (customers select between US, EU or hosting in Norway)

The trial process work as follows:

  • Person registers via your REC.VC white label site
  • Person receives an activation link by email which automatically creates the trial account
  • You’ll receive email notification for each sign-up and can follow their trial activities via the admin interface.
  • Person’s trial account is automatically disabled after 14 days. The person will still be able to access his/her account to share and download recordings, but will not be able to start any new recording or streaming sessions.

To learn more about how your video conference business can leverage the REC.VC White Label Edition, please contact sales@rec.vc. You can also sign-up for your own trial account via my.rec.vc.

Posted in Channel, white label Tagged with: , , , , ,

June 28th, 2017 by admin

We believe organizations can increase the value its collective wisdom by recording and sharing meetings, workshops and training with the rest of the organization.

The REC.VC Enterprise Edition enables organizations to empower any employee to record & share, and optionally live stream, directly from their desktops, video conference endpoints or virtual meeting rooms. SIP, H.323, Skype for Business, and Chrome, are all supported.

The Enterprise Edition includes the following features:

SSO is based on REC.VC’ support for SAML 2.0 which enables integration with any SAML 2.0 supported authentication source.

Please feel free to contact sales@rec.vc with any questions.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in Live Streaming, New features, Record meeting, Recording Tagged with: , , , ,

May 4th, 2017 by admin

Following a successful beta testing period, we have today released the new meta data features as part of the REC.VC user interface. The new features makes it easy for users to organize and quickly find previously recorded videos.

The new meta data features include:

  • Add/edit Title
  • Add/edit Tags
  • Add/edit Participants
  • Add/edit Description

All meta data fields are also available via the REC.VC API, enabling service providers and end-customers to automatically populate fields with data from their existing platforms. This includes automatically Meeting Title and Participant list from the VMR or scheduling platform to the recording in question.

New search/viewing features include:

  • Search/filter on any of the above meta data
  • Search based on Start Date and End Data
  • Sort by Date or (file) Size

The beta release took place today during the REC.VC maintenance window (Thursdays, 6.00 – 8.00 AM GMT+1) and included all REC.VC sites (my.rec.vc and any white label site). The release did not cause any downtime or impact any ongoing recording & streaming sessions.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in New features Tagged with: ,

April 28th, 2017 by admin

We are often asked if REC.VC can be used to record and/or stream Cisco WebEx meetings. The short answer is yes, and the somewhat longer answer is that it is very easy to do. Here is how:

Start recording the WebEx meeting via the REC.VC interface

Enter the SIP URI of your Cisco WebEx room (typical URI structure is <alias>@<company>.webex.com) and the PIN code (if your room is PIN code protected), and click on the red record button.

Enter SIP URI of your Cisco WebEx room

REC.VC will then call to and join your Cisco WebEx room as a passive participant and start recording.

New to REC.VC? Sign up for a 14 day free trial today!

Start streaming & recording the WebEx meeting via the REC.VC interface

In the REC.VC interface, switch Mode to Stream & Record and select the appropriate Stream. Then enter the SIP URI of your Cisco WebEx room (typical URI structure is <alias>@<company>.webex.com) and the PIN code (if your room is PIN code protected), and click on the red Stream button.

Stream a Cisco WebEx meetingREC.VC will then call to and join your Cisco WebEx room as a passive participant and start streaming and recording.

Stop recording (and streaming)

Top stop recording (and streaming), all you have to do is to disconnect the video call between REC.VC and Cisco WebEx, either by using the stop button in the REC.VC interface, or by disconnecting REC.VC via the Cisco WebEx participant list.

Cisco WebEx Recording & Streaming Layout when using REC.VC

When content is not shared, REC.VC will record (and stream) using Cisco WebEx’ regular participant layout:

Cisco WebEx recorded layout when content is not sharedWhen content is shared, the recorded (and streamed) layout will be based on how your REC.VC account is configured (by your REC.VC admin or by support@rec.vc). Two options are available:

Layout option 1: Standard Cisco WebEx layout

REC.VC will in this case receive one mixed stream from your Cisco WebEx room:

Cisco WebEX recording without BFCPLayout option 2: REC.VC mixed layout

REC.VC will in this case receive two streams from your Cisco WebEx room (based on BFCP) and mix the two streams as follow:

  • Content 100% of screen
  • People in top right hand corner (PIP)

Cisco WebEx recording and streaming with BFCP

New to REC.VC? Sign up for a 14 day free trial today!

 

Posted in Live Streaming, Recording, Third party Tagged with: , , , ,

April 20th, 2017 by admin

Yesterday we showcased a new Cisco Spark + REC.VC workflow demo at a Cisco Spark launch event at MESH in Oslo, Norway. As you may not have had a chance to attend the event, we thought it would be good to give you a quick recap here.

Scenario

  • Visual Insurance, a leading fictitious insurance provider, has video enabled their call center with Cisco Spark.
  • Customers of Visual Insurance can via a web portal video call and speak to an agent.
  • Visual Insurance leverages REC.VC to record video calls between customers and agents for quality assurance and training purposes.

Workflow

  1. Customer enters web portal and places a video call to agent
  2. Agent answers the video call from customer
  3. REC.VC automatically starts recording the video call
  4. Upon completion of the video call, the recording is made available in Cisco Spark for agent and/or manager to share, review and learn.

Screenshots

Customer enters web portal

The video call is established between customer and agent

The agent’s Cisco Spark video interface

The agent’s Cisco Spark space interface

Reasons for recording the customer care experience

Call centers may have one or more reasons to record the video call between customers and agents, including:

  • Quality assurance: Review and improve agents’ performance over time
  • Training: Share the best customer care experiences with all agents
  • Escalation: Enable 2nd and 3rd line support to watch what happened at 1st line to reduce resolution time
  • Compliance: Certain industries including Financial Services are required to record certain types of interaction with customers.
  • Documentation: Document what happened at the various stages in the customer lifecycle.

How can you leverage REC.VC for your customers and their Cisco Spark use case(s)?

REC.VC is a leading cloud service for recording (and streaming) of video calls. The service is available via a number of white label resellers, service providers and service integrators. You may also sign up for a free trial at my.rec.vc

The workflow demo is built on the APIs of Cisco Spark and REC.VC.

We regularly work with and advice resellers, service providers and service integrators on how to best leverage the power of the REC.VC cloud service and its APIs. Please feel free to contact me at kjell@mns.vc to schedule a video call.

Posted in How to, Record meeting Tagged with: , , , , ,

Video conference recording & streaming in Canada
March 23rd, 2017 by admin

We are thrilled to share with you that we will establish a REC.VC Site in Toronto to serve Canadian enterprises and organizations with the number one cloud service for recording & streaming of video meetings.

The REC.VC Site in Toronto will be fully operational by June 2017.

REC.VC Sites are today available in Ashburn (USA), Frankfurt (Germany) and Oslo (Norway), enabling customers to select the location that best fits their regulatory and compliance requirements. Customers also have the option to leverage multiple REC.VC Sites, which can be ideal for global organizations.

New to REC.VC? Sign up for a 14 day free trial today!

Posted in Uncategorized Tagged with: , , , ,