Category: How to
We have just released the REC.VC Recorder Bot for Cisco Webex Teams making it even easier to record & share video meetings within any Space in Webex Teams.
The Recorder Bot can be added to any Space in Webex Teams and users can easily record video meetings and automatically get recording playback links posted back to and shared with all members of the Teams Space.
To use the Recorder Bot, you need an active REC.VC account and an active Webex Teams account with the same email address used in both applications.
Here is how to get started in Webex Teams:
- Add the Recorder Bot (firstname.lastname@example.org) to any Space as a member
- Enter @Recorder help for instructions/menu on how to use the Recorder Bot
- Any user with a REC.VC account (with matching email address) can use @Recorder to Start, Pause, Resume, and Stop recording sessions.
- The playback link is posted to all Space members when starting the recording.
New to REC.VC? Sign up for a free 14-day trial today!
The Recorder Bot is also listed on the Cisco Webex App Hub.
Posted in How to, New features, Recording Tagged with: cisco, recording, webex teams
Did you know that you with REC.VC can chose between 18 predefined recording layouts for when you record a videoconference meeting? The layouts are different ways to mix the video and the content presented in the meeting.
You may watch the demo below (posted on LinkedIn) or experience the REC.VC native playback experience of the same video clip.
Posted in How to, Recording Tagged with: recording, video conference, video conference recording
Security has been and will always be a key component of the REC.VC cloud service.
We have over the last 3-4 monthsÂ further enhanced the security framework by introducing several new features including a new additional security layer when sharing live stream and playback links with third-party viewers.
Here is how …
REC.VC makes it easy for you to share a video recording with third-party while maintaining your desired level of security. To share one of your recordings,Â simply click on the Share icon:
The Share media window will then give you the following link options:
- Link lifetime (define when you want the link to expire):
- Custom (set expiry date)
- 24 hours
- One week
- One month
- Link password (optional)
- Make video downloadable (includes download button in video player)
You can then decide if you want the copy & paste the unique enscrypted LINK or share it byÂ E-MAILÂ to any e-mail recipients you add.
You can view a demo recording (no audio) with password protected link here ( password:Â Demo=1234).
Live streaming links
REC.VC makes it easy for any user (with live streaming permission set) to live stream from a video conference endpoint or virtual meeting roomÂ to hundreds or thousands of viewers. And with the latest enhancements, the live stream link can optionally be password protected.
First step is to Add new stream via the Stream drop down (you may also generate unique encrypted and password protected link on any existing Streams):
Once you have added the Stream title, you’ll get the Share stream window with the option to add Link password and generate a new encrypted and password protected link:
Posted in How to, New features, Security, Uncategorized Tagged with: Password, record meeting, Share
The Synergy SKY Meeting Server (SMS) makes it easy to schedule and join meetings with the push of a button. The REC.VC cloud service makes it easy for anyone to record & share their video meetings.
Together REC.VC andÂ SMS make a powerful combo enabling users to:
- Schedule meetings with optional recording directly from native integration with Microsoft Outlook and Google G Suite.
- Join meetings using their preferred personal apps (Skype for Business, Spark, Pexip, etc), browser (WebRTC) or by walking into a meeting room with Cisco or Polycom and their respective One Button to Push and Click-To-Join technologies.
- Any meeting with recording scheduled will automatically be recorded.
- Share, play, or download the recorded meeting afterwards.
Simply put, SMSÂ and REC.VC remove the traditional cross-platform obstacles when scheduling, joining and recording a video meeting. And if you for any reason were not able to attend the meeting, you will always have the second-best option available, you can get up to speed by watching the recorded meeting on any device whenever convenient for you.
1. Technical Setup
- SMSÂ installedï½œDownload trialï½œMore details
- REC.VC Enterprise Subscriptionï½œFree trial ï½œMore details
- MCU or VMR cloud: On-premises or cloud based private meeting platform such as Pexip or VMR cloud service like Videonor. Cisco Meeting Server will also do the trick.
- Endpoints and clients from Cisco, Pexip, Polycom, Videonor, StarLeaf, and/or Microsoft.
1.1 Microsoft Exchange
In Microsoft Exchange there needs to be added a new Resource for recordings. The Exchange Resource email address can e.g. be email@example.com, and must allow for conflicting bookings.
The same email used for the above Exchange Resource needs to be entered into the SMS Configurator:
In addition, there needs to be Regex Rules defined to match the organizer of the meeting with his/her personal REC.VC recording address:
Matching rule: (.*)@acme.com
Replace rule: \1@.rec.acme.com
REC.VC Recorder= firstname.lastname@example.org
On the REC.VC side, every meeting organizer needs to have a REC.VC account with an associated recorder address, e.g. email@example.com. This is best handled based on a SAML 2.0 integration between ACMEâ€™s authentication source and REC.VC, and will ensure SSO and auto-provisioning of accounts when users access the REC.VC user interface the first time.
2. Technical Workflow
- Schedule: Meeting organizer (firstname.lastname@example.org) creates a new Outlook invite and adds the Recorder Resource (email@example.com) in addition to the People to be invited.
- Meet: People join the meeting using their prefered device or app. The Synergy SKY Meeting Server instructs ACMEâ€™s MCU to dial out from the VMR in question to the REC.VC recorder of the Meeting organizer (firstname.lastname@example.org).
- Play: The meeting organizer accesses his/her REC.VC account to play, share or download the recorded meeting.
Posted in How to, New features, Record meeting Tagged with: One Button to Push, record meeting, schedule recording
Yesterday we showcased a new Cisco Spark + REC.VC workflow demo at a Cisco Spark launch event at MESH in Oslo, Norway. As you may not have had a chance to attend the event, we thought it would be good to give you a quick recap here.
- Visual Insurance, a leading fictitious insurance provider, has video enabled their call center with Cisco Spark.
- Customers of Visual Insurance can via a web portal video call and speak to an agent.
- Visual Insurance leverages REC.VC to record video calls between customers and agents for quality assurance and training purposes.
- Customer enters web portal and places a video call to agent
- Agent answers the video call from customer
- REC.VC automatically starts recording the video call
- Upon completion of the video call, the recording is made available in Cisco Spark for agent and/or manager to share, review and learn.
Customer enters web portal
The video call is established between customer and agent
The agentâ€™s Cisco Spark video interface
The agentâ€™s Cisco Spark space interface
Reasons for recording the customer care experience
Call centers may have one or more reasons to record the video call between customers and agents, including:
- Quality assurance: Review and improve agentsâ€™ performance over time
- Training: Share the best customer care experiences with all agents
- Escalation: Enable 2nd and 3rd line support to watch what happened at 1st line to reduce resolution time
- Compliance: Certain industries including Financial Services are required to record certain types of interaction with customers.
- Documentation: Document what happened at the various stages in the customer lifecycle.
How can you leverage REC.VC for your customers and their Cisco Spark use case(s)?
REC.VC is a leading cloud service for recording (and streaming) of video calls. The service is available via a number of white label resellers, service providers and service integrators. You may also sign up for a free trial at my.rec.vc
The workflow demo is built on the APIs of Cisco Spark and REC.VC.
We regularly work with and advice resellers, service providers and service integrators on how to best leverage the power of the REC.VC cloud service and its APIs. Please feel free to contact me at email@example.com to schedule a video call.
Posted in How to, Record meeting Tagged with: api, call center, cisco spark, customer care, recording, training
Increase the value of your collaboration
If youâ€™ve deployed a video collaboration (VC) platform within your company or are considering doing so you know that it is a major investment.Â There is of course the monetary aspect of the investment but other items that need to be considered include the time required by support staff to plan and deploy the solution, training your users, and the ongoing support and maintenance of the platform.Â All in all you are looking at a lot of time, effort, and money spent in launching a collaboration service for your company, so wouldnâ€™t you want to get as much out of it as possible?
One aspect of VC that can sometimes be overlooked is the ability to record and stream over video.Â No matter what kind of video deployment you have, from fully loaded conference rooms with dedicated hardware endpoints to end users equipped with cost efficient webcams; all of these items are already recording and streaming ready.
You have enabled your organization with VC because you believe in the value that collaborative sessions create for your organization. By recording (and optionally streaming) the same sessions, you further increase the value of your collaborative teams by making the collective wisdom available to the rest of your organization.
Videoconference recording & streaming is available in the cloud, making it very easy and cost effective to implement and consume across your organization.
The benefits of adding this additional functionality are vast, especially when you factor in the ease of deployment and simplicity of use that a cloud solution brings.Â One of the oldest and most widely known uses for VC recording is capturing a meeting so it can be reviewed later or for its content to be documented and readily available. We believe that this use case will continue to be in high-demand, and probably even grow, with availability of VC equipment in meeting rooms and the ease of use of cloud services.Â With the evolution of the connected workplace and remote teams, we see a number of new recording and streaming use cases. Some of these include:
Recording a personal update from any device:
- Spontaneous video congratulating your team or company on a job well done.
- Update your dispersed team on a project item or milestone.
- Personal thank you to a colleague for their assistance.
- Mental notes for your self or to share with team members
Recording for recruitment processes:
- Ask candidates to record a short personal introduction to go along their job application and resume
- Record the interviews and share with relevant stakeholders internally, or simply go back to the recording when reviewing and comparing the candidates after each interview round.
Other use cases:
- Remote recordings or streams via a mobile device in the field.
- Recording fun skits, songs, or jokes for your next company party or simply just to make things more fun.
These items mostly touch on recording, while streaming has a multitude of use cases on its own.Â Company all hands meetings are a clear focus here.Â With businesses wanting to provide their employees updates on company performance and changes the best method is streaming.Â Gone are the days of trying to get the entire company onto a call, trying to overcome numerous connection and audio issues, and the expense of such an event.Â Streaming is the clear winner here for ease of use (for the broadcaster and the viewer), cost, and support required for broadcasting an event.Â Other use cases for streaming include investor calls, webcasts/webinar replacements, live instructional training, internal executive announcements, and more.
The above use cases are important because in years past they required so many elements to make a reality.Â Letâ€™s make a short list for what it used to take for a quality recording to happen:
- High quality video camera
- Proper mic system to capture good audio
- A technician to help setup and run this gear and help with recording
Taking a look at this list, if you have a VC deployment, all your rooms with a video unit and all your users have already have these items.Â For rooms with video hardware, your nice camera is covered along with your mics.Â VC hardware has advanced in leaps and bounds over the last few years and even if your video unit is a few years old, it is likely you have a high quality camera with a good mic system connected to it.Â With a cloud recording solution everything is already in place in terms of gear, all thatâ€™s needed now is to dial an address and you are recording, and it doesnâ€™t require a videographer or IT personnel to do so.
Taking it a step further, any video enabled user has the same capability.Â Computer based webcams are inexpensive while providing high quality video and decent audio along with wired or bluetooth mics that can enhance audio even more.Â It is likely that most users already have both of these items, making them not only able to record or broadcast, but do the same from almost anywhere since this equipment can be mobile.
The above primarily discusses recording, but the same benefits are also true to streaming equipment.Â In the past, to stream live video it would require servers dispersed across your organization to transcode and serve media to viewers.Â The bigger the organization, the more hardware required for a good experience.Â There were network implications that needed to be considered to have hundreds or thousands of viewers of a broadcast as well as additional considerations for anyone who might want to watch from outside of the internal company network.Â The cost to run and maintain such a deployment could be a daunting task requiring the time of many IT professionals.
With cloud streaming all of these worries are out the window.Â A VC deployment in place with a cloud streaming solution alongside, beginning a stream is a simple as dialing an address and sending out a link.Â IT doesnâ€™t need to worry about anything but making sure you can call from your VC room or software client.Â No more servers to maintain, bandwidth or QoS considerations to worry about, or concerns about media reaching remote locations.Â This is all taken care of by the provider.Â Again, all the equipment you need to worry about is most likely what is already in place and well supported.
If your business has a VC deployment or is planning to launch one, you already have most of the hard parts of a recording and streaming solution in place.Â The final piece is a very affordable and easy-to-use cloud service that can be enabled and deployed in a very short time.Â This can breathe new life into gear that might not be getting much usage or bring added benefits to an already well used deployment.Â The only next steps you might want to think about are giving proper info on how to use the service.Â Since dialing an address is simple not a whole lot has to be done there but giving insight on how users can manage and send out their recordings is definitely important.Â Lastly it is always a great idea to provide some general tips when it comes to recording and streaming.
- Lighting and decent background – If youâ€™re in a conference room, odds are your lighting is already good.Â However it is a good idea to make sure people know that there shouldnâ€™t be a bright source of light behind them.Â This will wash out the video.Â Having a nice background really helps make a video recording or broadcast shine.
- Try to avoid reading from a script – If youâ€™re recording a video message to send out, reading from a script is usually a no-no.Â It can make speech seem robotic and disconnected.Â If anything have major points listed on a sticky note for inspiration.Â Try to speak naturally like you were actually talking with someone in front of you.
- Look into the camera – This one is often overlooked.Â It is very hard to do but if you look into the camera when recording or streaming it makes it seem as you are looking directly at your audience.Â A small detail that will make a bigger impact in your recordings.
- Show things! – This is something that can make things a little more fun.Â Since you are on video you have the ability to make things interesting by showing things to your audience.Â This could be a souvenir that you got on a vacation or simply something you enjoy that might spark a connection to bring your audience closer.Â Through video you can make things more interesting in a number of ways so think about how you can make your calls, recordings, and broadcasts more interesting.
Happy recording and streaming to you!
Posted in How to, Live Streaming, Record meeting, Recording Tagged with: collaboration, recording, recruitment interview recording, streaming
Today we released the new user interface featuring
- Improved handling of the Source (select between Video Conference, Connected Camera (Google Chrome WebRTC) or Skype for Business) for your recording & streaming activity
- Easy switching between the two Modes available: Record-only and Stream & Record
- Better rendering on hand-held devices
New to REC.VC? Sign up for a 14 day free trial today!
We would like to thank all users that have tested the new recording & streaming user interface during its beta period.
The Â release took place today during the REC.VC maintenance window (Thursdays, 6.00 – 8.00 AM GMT+1)Â and included all REC.VC sites (my.rec.vc and any white label site). The release did not cause any downtime or impact any ongoing recording & streaming sessions.
Posted in How to, Live Streaming, New features, Recording Tagged with: recording, skype for business, streaming, webrtc
Media Network Services (MNS), the leader in cloud-based recording & streaming of video meetings, today announced general availability of REC.VC with support for Skype for Business (SfB) video recording & streaming.
â€œToday is a great day for Skype for Business users around the world as we have removed the complexity of recording and streaming. They can now record or stream a video meeting or event simply by calling their REC.VC video address from the SfB client on their PC or Microsoft Surface Hub,â€ said Kjell Oksendal, CMO and SVP Global Alliances. â€œFor organizations with multiplatform collaboration environments including Cisco, Microsoft, Pexip and Polycom, REC.VC is the perfect cross-platform option to simplify video meeting recording & streaming.â€
REC.VC is delivered as a global cloud service with production environments in North America and Europe, and a global network for best input and output quality regardless of source and viewer locations.
REC.VC subscriptions start at USD 99 per month for organization-wide deployment.
Visit www.rec.vc/sfb for further details about REC.VC for Skype for Business and free trial.
Video tutorial on how to record a Skype for Business meeting:
Video tutorial on how to stream a Skype for Business meeting:
Posted in How to, New features, Press release, Video clip Tagged with: recording, skype for business, streaming
Watch this video to learn how you easily can record a Pexip meeting with REC.VC
Posted in How to, Video clip Tagged with: pexip, recording